What are the "basic pet creation items" in the Pet Starter Pack?
When the pet system is finished we will be releasing items as a way to purchase CYO uses. You will use them to submit your CYO design to the site. The basic items will be used for the starter pets and common pets released in the future, whereas the limited or special pets (like the wendigo and crane) will have items unique to them.
Last updated: June 17, 2019 12:32
Are the Majouneko and Wendigo the same from the last Kickstarter, or are they different?
The baby stages are the same, but the adult stages are new. If you backed for them in the last KS you’ll get both adult and baby stages when the new pet system is released.
Last updated: June 18, 2019 17:37
There's nowhere on Kickstarter itself to put a note to say which add-ons I want, so how is that information collected?
We are using a system called Backerkit that will send out surveys once the Kickstarter has ended (and been successfully funded). You will be able to select your add-ons at that time.
Last updated: June 19, 2019 15:02
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.